Important information before your arrival at one of our Residences.

Your journey is about to begin, so let us help you with the essentials. Below you will find some important information to read before your arrival.

Check-in | 2 pm - 8 pm

There is no reception at the apartment. However, we consider it as very important to welcome you there at your preferred time. Please call us on +31 (0)20 308 0295 (choose option) 15 minutes before your arrival, so we can head over to the apartment and check you in. Arriving before our after our check-in time? Please let us know in advance, so we can see if there are any possibilities. Please note that every guest needs to identify themselves with a valid passport or ID card upon check-in. The minimum age for check-in is 18.

Due to the new restrictions taken by the Dutch Government regarding Covid-19, currently there is a maximum of 2 guests allowed per room/apartment (with the exception of families/guests from the same household). Visitors are not allowed.

A deposit is required & will be authorized upon arrival on your credit card. The credit card used to make the booking must be shown at check-in and the name on the credit card must match one of the guests. Note: there is a cash fee of € 25,- if you arrive after 8 pm and a cash fee of € 50,- if you arrive after midnight. Please take this cash fee with you to the check-in.

Luggage

We do not have a luggage storage at the apartment. Storing your luggage after your stay can be done at various location in the city:

We are more than happy to advice the most convenient spot for you.

COVID-19 measures & restrictions

Please check the current travel restrictions & COVID-19 measures before your arrival. Read more.

House rules

A (cleaning) fee of € 350,- will be charged to the room occupant every time one of the below policies is broken.

Smoking is not allowed anywhere inside the apartment, including the private terraces and patios. It is prohibited to disable or cover the smoke detectors and fire alarms.
The use of any kind of drugs is strictly prohibited, according to the Dutch legislation, in and around the hotel.
Please note that it is forbidden to use nitrous oxide (laughing gas) cylinders in and around the hotel.
Also playing loud music throwing parties or creating excessively loud noises is not allowed in and around the hotel.

Cleaning

Stay-over cleans are done once every 8 days. Please tell us your preferred cleaning day in advance, so we can arrange this for you. If you wish to receive an extra cleaning or extra trowels, you can request this via +31 (0)20 308 0295 or info@cityden.com.

Useful information during your stay

In your living room, you can find an apartment book with all the information about both your den and about the touristic insights in the city. Think of information such as the Wi-Fi code, manuals, safety rules, the nearest supermarket, bike rental and public transportation. We also provide you with a nice city map of Amsterdam.

Travel directions

Taxi | If you need a taxi, we would like to recommend our preferred (and sustainable) partner Travel Electric, who can be reached 24/7 at +31 (0)88 100 4444. Car | Parking is quite expensive in Amsterdam (+/- € 7,50 per hour). For this reason, we recommend you to park at the Park and Ride RAI. From here, you can take the tram. The costs are 8 euros for 24 hours. For directions by car, click here to plan your route. Public transportation | You can plan the best and quickest way with the public transportation here.

We are here to help!

Do you have any questions, need any help with arranging something special or would you just like some local tips? We are here to help you! Reach out to us by calling or WhatsApp +31 (0)20 308 0295 (choose option) or info@cityden.com. See you soon! Groet, The Cityden Team

Contact us

We will keep you posted.